This article will give you an insight into how the flatpebble syetm ensures every customer lead is genuine. For any comments/feedback , write to us or mail us on firstname.lastname@example.org.
Flatpebble.com has a set of automated and manual checks that ensures every job that is posted on Flatpebble.com is from a genuine customer. Read on for the details
How do we verify our customers?
The big question that arises in every service provider's mind is, is the lead real, is it still valid, if yes how can I service the customer. Flatpebble.com has a 3 step verification process before the leads are shown out in public or the job is approved.
Broadly, there are 3 things that are important to understand about each customer.
1) What service is a customer looking for ?
2) What is his / her budget, location and date.
3) How can I contact this customer easily.
Flatpebble's process's ensure these questions are answered before a job is Public.
- Customer needs to login and verify their email address
- Customer also needs to verify phone number that they enter by punching the verification code that they receive as an sms.
- Manual verification happens by calling the customer to verify if the lead is genuine or not. After these 3 steps, the job is approved and visible to public. If not, the job will remain unapproved
Customer requests are not approved where there is lack of sufficient info or if the request is not a genuine as shown in the images above.
The steps above are some of the key checks which we maintain to ensure the authenticity of customers on flatpebble.com.
Continuous Tracking to monitor lead freshness :
As a service provider, you must
- Look at customer requirements with event details, budget, services expected and deliverables need.
- View Customer Activity on the website, Number of quotes received, least quote and number of email+phone number views.
This ensures that you are addressing the right requirement and the activity tracker tells you that your customer is still actively seeking the service.
- Choose leads after looking complete details and send a quotation. Follow up with customer and close the deal.
- You get Read receipts, a chat system to continue to follow up with customers.
- Benefits :- Complete transparency of customer details and ability to choose quality leads.
Hope this information was helpful and as our customer we believe in giving you complete information of how the system works. Feel free to leave in any comments/ feedback on this or you can also Contact us. Cheers!